PRIVACY POLICY

Bilberse respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, communicate with us, or otherwise interact with Bilberse.

Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order information, including products purchased, order history, payment status, delivery information, returns, and refunds.
• Account information, such as login details, saved preferences, and account activity.
• Device and browsing information, including IP address, browser type, device type, operating system, pages viewed, referring pages, and interactions with our website.
• Communications you send to us, including customer service requests, product questions, reviews, feedback, and return requests.
• Marketing preferences, including whether you have chosen to receive promotional communications.

Payments may be processed by third-party payment providers. Bilberse generally does not receive or store complete payment card details.

How We Use Your Information

We may use personal information to:

• Process, confirm, fulfill, and deliver orders.
• Provide order updates and customer support.
• Manage returns, refunds, exchanges, and payment disputes.
• Maintain and improve our website, products, and customer experience.
• Personalize website content and product recommendations.
• Prevent fraud, unauthorized transactions, abuse, and security incidents.
• Send marketing communications where permitted or where you have provided consent.
• Measure the effectiveness of advertising and marketing campaigns.
• Comply with legal, accounting, tax, and regulatory obligations.
• Enforce our policies and protect the rights, safety, and property of Bilberse, our customers, and others.

How We Share Information

We may disclose personal information to service providers that help us operate our business, including:

• Ecommerce and website hosting providers.
• Payment processors and financial institutions.
• Warehousing, fulfillment, shipping, and delivery partners.
• Customer service and communication platforms.
• Analytics, advertising, and marketing providers.
• Fraud prevention and website security providers.
• Professional advisers, including accountants, insurers, consultants, and legal advisers.

We may also disclose information when required by law, in response to a valid legal request, to investigate suspected fraud or misuse, or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

• Keep the website functioning correctly.
• Remember shopping cart contents and preferences.
• Understand how visitors use the website.
• Improve website performance.
• Measure advertising performance.
• Provide personalized content and advertising where permitted.

You can manage cookies through your browser settings and, where available, through the cookie preference tools displayed on our website. Disabling certain cookies may affect website functionality.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may continue to receive transactional communications relating to orders, payments, returns, account activity, or customer service requests.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

Bilberse and its service providers use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorization.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of your personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain uses of your information.
• Opt out of certain targeted advertising or data-sharing activities.
• Appeal a decision relating to a privacy request where applicable.

Privacy requests may be submitted through the contact methods available on our website. We may need to verify your identity before completing a request.

International Data Processing

Bilberse and its service providers may process information in countries other than the country where you live. Data protection laws in those countries may differ from those in your jurisdiction.

Where required, reasonable safeguards are used to protect personal information transferred across borders.

Children’s Privacy

Bilberse is not designed or directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If a parent or guardian believes that a child has provided personal information through our website, they may contact us through the methods available on the website.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, legal obligations, or technology change. The updated version will be posted on this website and will apply from the date it is published.