SHIPPING POLICY

Bilberse is committed to preparing and delivering orders with care. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery issues occur.

Order Processing

Orders are reviewed before fulfillment to confirm payment, product availability, and delivery information.

Processing may take longer during:

• Product launches.
• Promotional periods.
• Holidays.
• Periods of unusually high order volume.
• Payment verification or fraud-review procedures.
• Severe weather or service disruptions.

Orders placed separately may be processed and shipped separately.

Shipping Availability

Available delivery destinations and shipping methods are displayed during checkout.

We may be unable to ship certain products to particular locations because of carrier restrictions, product regulations, customs requirements, or service limitations.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on factors such as:

• Delivery destination.
• Selected shipping method.
• Package size and weight.
• Order value.
• Available promotions.

The final shipping charge will be shown before payment is completed.

Delivery Estimates

Any delivery estimate shown on the website, at checkout, or in an order confirmation is an estimate rather than a guaranteed delivery date.

Delivery may be affected by:

• Carrier delays.
• Customs processing.
• Weather conditions.
• Public holidays.
• Incorrect or incomplete addresses.
• Local service interruptions.
• Events outside Bilberse’s reasonable control.

Bilberse is not responsible for carrier delays after a package has been transferred to the delivery provider, but we will provide reasonable assistance when available.

Order Tracking

Tracking information may be provided after an order has shipped.

Tracking updates can take time to appear after a shipping label is created. In some cases, a carrier may not scan a package at every stage of transportation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Bilberse cannot guarantee that an address can be changed after an order has entered fulfillment. Additional shipping charges may apply if an order must be redirected or reshipped because of an incorrect, incomplete, or inaccessible address.

Duties and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are specifically collected during checkout, they are the responsibility of the recipient. Bilberse does not control customs decisions or the amount of government charges.

Refusing a shipment because of customs charges does not automatically qualify the order for a full refund. Any return shipping, customs, or handling costs incurred may be deducted where permitted.

Split Shipments

An order may arrive in more than one package due to inventory location, package size, fulfillment requirements, or product availability.

Separate packages may have different tracking numbers and delivery dates. Additional shipping charges will not be added after checkout unless separately agreed with the customer.

Delayed or Missing Packages

If a package appears delayed, customers should first review the tracking information and check with:

• Household members.
• Neighbors.
• Building reception or mailroom staff.
• The local delivery carrier.
• Any secure delivery location around the property.

If tracking shows an unusual delay or the package cannot be located, contact Bilberse through the support methods available on the website. We may ask for order details, address confirmation, identification, or supporting information before opening a carrier investigation.

Carrier investigations may require additional processing time.

Packages Marked as Delivered

A carrier’s delivery confirmation is generally treated as evidence that the package was delivered to the address provided.

Where a customer reports that a package marked as delivered cannot be found, Bilberse may assist with a carrier inquiry. Replacement or refund eligibility will depend on the investigation, available evidence, applicable law, and the circumstances of the delivery.

Damaged Packages

If a package arrives visibly damaged, retain the product and all original packaging. Take clear photographs of:

• The external shipping package.
• The shipping label.
• The internal packaging.
• The affected product.

Submit the information through the contact methods available on our website so the issue can be reviewed.

Undeliverable or Refused Packages

Packages returned because of an incorrect address, failed delivery attempts, refusal, customs nonpayment, or failure to collect the shipment may be subject to return shipping and handling costs.

Any eligible refund may be issued after the package is returned and inspected, less applicable non-refundable costs where permitted by law.