RETURN AND REFUND POLICY

We want customers to feel confident when purchasing from Bilberse. Because beauty and personal care products are hygiene-sensitive, return eligibility depends on the condition of the product and the reason for the request.

Return Eligibility

A product may be eligible for return when it is:

• Unused.
• Unopened.
• Unaltered.
• In its original packaging.
• In resalable condition.
• Accompanied by valid proof of purchase.

Return requests should be submitted promptly after delivery through the contact methods available on the Bilberse website.

All returns require authorization before being shipped. Products sent without prior approval may not be accepted or refunded.

Non-Returnable Products

For health, hygiene, and product integrity reasons, the following products are generally not eligible for return:

• Opened or used cosmetics and personal care products.
• Products with broken hygiene seals.
• Products that have been tested, sampled, applied, or altered.
• Products damaged through misuse, improper storage, or failure to follow instructions.
• Gift cards.
• Products marked as final sale.
• Promotional gifts and complimentary samples.
• Products not purchased directly from Bilberse.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, leaking, or potentially defective product, discontinue use and contact Bilberse promptly.

Include:

• Your order information.
• A description of the issue.
• Clear photographs or video showing the product, packaging, shipping label, and batch information where visible.

Do not discard the product or packaging until the review is complete.

Depending on the circumstances, Bilberse may offer a replacement, refund, store credit, or another appropriate resolution.

Allergic Reactions and Sensitivities

Skin types and individual sensitivities vary. A reaction does not necessarily mean that a product is defective.

Customers should review the ingredient list before purchase and perform a patch test where appropriate. If irritation or discomfort occurs, discontinue use immediately.

Requests relating to sensitivities or allergic reactions will be reviewed individually. Bilberse may request photographs, batch information, product-use details, or other information reasonably necessary to evaluate the report.

Serious or persistent reactions should be discussed with a qualified healthcare professional.

Return Shipping

Unless a product is confirmed to be incorrect, damaged, or defective when delivered, the customer may be responsible for return shipping costs.

Customers should use a trackable shipping method and retain proof of shipment. Bilberse is not responsible for return packages lost or damaged before they are received.

The approved return address and instructions will be provided as part of the return authorization process.

Inspection and Refunds

Returned products are inspected before a refund is approved.

If a return is accepted, the refund will generally be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.

Original shipping charges, return shipping costs, duties, taxes, and handling charges may be non-refundable unless the return results from an error by Bilberse or applicable law requires otherwise.

Exchanges

Exchanges are subject to product availability.

Where a direct exchange cannot be completed, Bilberse may issue an eligible refund so that the customer can place a new order.

Order Cancellations

Cancellation requests should be submitted as soon as possible.

An order cannot be guaranteed to be canceled or modified after fulfillment has started. If the order has already shipped, the applicable return procedures will apply.

Refund Abuse

Bilberse may refuse a return, refund, replacement, or account access where there is reasonable evidence of:

• Return fraud.
• Repeated false claims.
• Product tampering.
• Unauthorized payment disputes.
• Abuse of promotional offers.
• A pattern of excessive or bad-faith return activity.

Any decision will remain subject to applicable consumer protection laws.

COOKIE POLICY

This Cookie Policy explains how Bilberse uses cookies and similar technologies when you visit or interact with our website.

What Cookies Are

Cookies are small data files placed on a browser or device. They help websites recognize a device, remember preferences, support website functions, understand visitor behavior, and improve the customer experience.

Similar technologies may include pixels, tags, software development kits, local storage, and device identifiers.

Types of Cookies We May Use

Essential Cookies

These cookies support core website functions, such as:

• Page navigation.
• Shopping cart operation.
• Checkout functionality.
• Account login.
• Payment and fraud prevention.
• Website security.
• Saving privacy preferences.

The website may not function properly without essential cookies.

Preference Cookies

These cookies remember choices such as:

• Language.
• Currency.
• Region.
• Display preferences.
• Previously viewed products.

Analytics Cookies

Analytics cookies help us understand:

• How visitors reach our website.
• Which pages and products are viewed.
• How visitors move through the website.
• Whether technical issues occur.
• How website performance can be improved.

Advertising Cookies

Advertising cookies and pixels may be used to:

• Measure advertising performance.
• Understand whether an advertisement resulted in a website visit or purchase.
• Limit repeated advertising.
• Provide advertising that may be more relevant to your interests.
• Create audiences for advertising campaigns where permitted.

Third-Party Cookies

Some cookies may be placed by third-party services used by Bilberse, including ecommerce platforms, payment providers, analytics services, social media platforms, and advertising partners.

These third parties may process information according to their own privacy policies.

Managing Cookies

You can control cookies through:

• Your browser settings.
• Device privacy settings.
• Cookie preference tools provided on the Bilberse website.
• Advertising preference controls provided by relevant third parties.

Blocking cookies may prevent certain features from working correctly and may affect shopping cart, login, checkout, language, or personalization functions.

Changes to This Cookie Policy

Bilberse may update this Cookie Policy when website technology, service providers, or legal requirements change. The current version will be posted on this website.

PRODUCT USE AND SAFETY POLICY

Bilberse products are created to support personal care and everyday beauty routines. Safe use requires customers to follow the instructions, ingredient information, and warnings included with each product.

Cosmetic and Personal Care Use

Bilberse products are intended for cosmetic or personal care use unless the product packaging clearly states otherwise.

Product descriptions, articles, social media content, customer reviews, and other materials provided by Bilberse are for general informational purposes only.

They are not intended to:

• Diagnose a medical condition.
• Treat or cure a disease.
• Replace professional medical advice.
• Guarantee a specific cosmetic or wellness result.

Follow Product Instructions

Always read and follow the directions provided on the product packaging.

Do not use a product:

• For purposes other than its intended use.
• On areas of the body not identified in the instructions.
• After the product has materially changed in appearance, smell, or texture.
• If the packaging or safety seal appears damaged or tampered with.
• In combination with other products where a qualified professional has advised against doing so.

Patch Testing

Where appropriate, perform a patch test before applying a new product more broadly.

Apply a small amount according to the product instructions and observe the area before continuing regular use. A patch test cannot guarantee that a reaction will not occur, but it may help identify certain sensitivities.

Irritation and Unexpected Reactions

Discontinue use if you experience:

• Persistent redness.
• Burning.
• Swelling.
• Rash.
• Significant itching.
• Pain.
• Eye irritation.
• Breathing difficulty.
• Any other unexpected or concerning reaction.

Seek prompt medical assistance for severe symptoms or suspected serious allergic reactions.

Eye Contact and Ingestion

Unless the product is specifically intended for use around the eyes, avoid direct eye contact.

If contact occurs, rinse carefully with clean water and follow the product instructions. Seek professional advice if irritation continues.

Bilberse cosmetics and personal care products are not intended for ingestion unless clearly identified as an oral-care product and used according to its instructions.

Pregnancy, Medical Conditions, and Medication

Customers who are pregnant, breastfeeding, receiving medical treatment, using prescription products, or managing a skin or health condition should consult an appropriate qualified professional before introducing unfamiliar ingredients or products.

Children

Keep products out of reach of children unless they are specifically designed and labeled for use by children under adult supervision.

Ingredient Information

Review the ingredient list before use, particularly if you have known allergies or sensitivities.

Product formulas, packaging, and ingredient sources may be updated. The ingredient list printed on the product packaging represents the information applicable to the product received and should be reviewed before use.

Storage

Store products according to packaging instructions and protect them from:

• Excessive heat.
• Direct sunlight.
• Freezing conditions.
• Moisture where inappropriate.
• Contamination.
• Access by children or pets.

Close containers securely after use and avoid introducing water, fingers, or foreign materials into a product unless the packaging is designed for that use.

Individual Results

Results vary depending on skin type, hair type, routine, frequency of use, environment, age, lifestyle, and other individual factors.

Customer reviews and testimonials describe individual experiences and do not guarantee that another customer will experience the same results.

Reporting a Product Concern

If you believe a product is damaged, contaminated, incorrectly labeled, or associated with a significant unexpected reaction, stop using it and contact Bilberse through the methods available on our website.

Retain the product, packaging, order information, and visible batch or lot information while the concern is being reviewed.

CONTACT BILBERSE

We are here to assist with questions about Bilberse products, orders, deliveries, returns, website use, and privacy requests.

You can contact Bilberse through the customer support methods available on our website.

Order Support

For questions about an existing order, provide your order information and the email address used during checkout.

We can assist with:

• Order status.
• Address correction requests.
• Product questions.
• Tracking information.
• Delivery concerns.
• Damaged or incorrect products.
• Return and refund requests.

For security reasons, we may need to verify order or account information before making changes or disclosing details.

Product Questions

When contacting us about a product, include the product name and a clear description of your question.

For concerns involving damage, leakage, unusual appearance, labeling, or a possible product reaction, include photographs of the product, packaging, and batch information where available.

Privacy Requests

Requests relating to personal information, marketing preferences, data access, correction, deletion, or other privacy rights may be submitted through the contact methods available on our website.

We may request reasonable information to verify your identity and protect customer data.

Response Expectations

Messages are reviewed as promptly as reasonably possible. Response times may be longer during weekends, holidays, product launches, promotions, or periods of unusually high customer demand.

Submitting multiple messages about the same issue may delay the review process. Keeping all relevant information within the same conversation helps us assist you more efficiently.