Refund policy
Bilberse® 30-Day Satisfaction Guarantee
At Bilberse, we stand behind every product we make. If you're not completely satisfied with your results, we'll make it right.
Return & Refund Eligibility
- You have 30 days from the date of delivery to request a refund.
- We accept returns for both used and unused products — if it didn't work for you, we want to know.
- Items must not be damaged due to misuse or improper storage.
How to Request a Refund
- Email us at support@bilberse.com with your order number and reason for return.
- Our team will respond within 24–48 hours with return instructions.
- Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.
Non-Refundable Items
- Gift cards
- Items purchased during final sale promotions
Damaged or Incorrect Items If you received a damaged or wrong item, please contact us immediately with a photo and we'll send a replacement at no charge.